Privacy

BecciWatson.com.au is committed to respecting your privacy and the confidentiality of your personal information, traffic data and communications content.

This Privacy Policy is designed to assist you in understanding how BecciWatson.com.au uses and safeguards the information you provide in using BecciWatson.com.au’s communications, BecciWatson.com.au’s websites and/or BecciWatson.com.au’s Services. It also covers how BecciWatson.com.au makes the personal information it holds available for access and correction by the individual.

This Privacy Policy is a public document and has been prepared in consideration of National Privacy Principle 5, Openness.

What information does BecciWatson.com.au collect and use?

BecciWatson.com.au may gather and use information about you, including (but not limited to) information in the following categories:

• Identification information (e.g. name, username, address, telephone number, mobile number, email address);
• Profile information (e.g. age, gender, country of residence, language preference and any information that you choose to make available to others as part of your BecciWatson.com.au user profile as further described in Section 4);
• Electronic identification data (e.g. IP addresses, cookies);
• Banking and payment information (e.g. credit card information, account number);
• Call quality and survey results;
• Information about your usage of and interaction with BecciWatson.com.au software, products, and websites (including computer, platform, device and connection information, client performance information, error reports, device capability, bandwidth, statistics on page views, and traffic to and from our websites, browser type and BecciWatson.com.au Wi-Fi enabled hotspot detection and usage statistics);
• Products or services ordered and delivered;
• The URL of videos that you have selected to appear in your Lync presence or User profile;
• List of your contacts and related data (we will give you a choice as to whether you want BecciWatson.com.au to use contact lists from other services to populate your BecciWatson.com.au contacts);
• Your username and password for other email accounts where you have provided this to us and requested us to search for your friends on BecciWatson.com.au (please note that BecciWatson.com.au does not retain this information after completing the search or use it for any other purpose);
• Correspondence between you and BecciWatson.com.au;
• Traffic data (data processed for the purpose of the conveyance of communications or the billing thereof, including, but not limited to, the duration of the call, the number calling and the number called); and
• Content of instant messaging communications, voicemails, and video messages;
• Location information, derived from your mobile carrier or from the mobile device that you use.
• Mobile device information, such as manufacturer’s name, device model number, operating system, carrier network;
• Access tokens for other accounts you associate with your BecciWatson.com.au account (such as Microsoft account, Google account, LinkedIn, twitter, Facebook), which are like an electronic key provided by the service that acts in place of a password for authentication

How does BecciWatson.com.au use this information and for what purpose?

Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. BecciWatson.com.au collects and uses, or has third party service providers acting on BecciWatson.com.au’s behalf collecting and using, personal information relating to you, as permitted or necessary to:

• provide internet communication, video sharing and other products in particular to convey the communications and videos you and others make by means of the BecciWatson.com.au software and/or the BecciWatson.com.au products and services;
• change and customize BecciWatson.com.au features and functionality;
• take, process or deliver orders made via our websites, invoice you or notify you of the status of your order;
• display updates about your recent activity using the BecciWatson.com.au services or connections to other BecciWatson.com.au users;
• provide other services for you (as described when we collect the information);
• provide you with customer support and troubleshoot problems;
• compare information for accuracy;
• inform you about service updates and faults;
• request feedback or participation in on-line surveys;
• resolve disputes;
• verify your identity;
• track your training and usage of the BecciWatson.com.au Support Centre and associated knowledgebase and ticketing processes to help us see what topics and articles are most visited and improve our customer service to you and future customers;
• allow you to record calls, webinars and online meetings and store these in your private area for you to share with others if you choose at a later time;
• record calls for us analyse technical efficiency so we can create, customize, measure, and improve BecciWatson.com.au Software and Websites;
• improve our search functionality and help you find and contact other BecciWatson.com.au services more easily and accurately;
• conduct market research including customer satisfaction surveys so we better understand how you want to use and pay for our Services and what new Services you’d like us to offer
• business planning
• provide reports to you and the external people that your business authorises access to provide services to your business such that they can see your usage analytics, reports and graphs
• organise and carry out BecciWatson.com.au’s advertising, direct marketing or promotional operations/offers, contests, games and similar events from BecciWatson.com.au and other businesses; and
• protect your and BecciWatson.com.au’s interests, including in particular to enforce our Terms of Service
• prevent and fight against fraud.

Our disclosure of your personal information

Except as provided below, BecciWatson.com.au will not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content outside of BecciWatson.com.au and its controlled subsidiaries and affiliates without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities. Please note that information that you voluntarily make public in your user profile, or which you disclose on forums, discussions boards or by posting comments will be publicly available and viewable by others.

BecciWatson.com.au may disclose personal information to respond to legal requirements, exercise our legal rights or defend against legal claims, to protect BecciWatson.com.au’s interests, fight against fraud and to enforce our policies or to protect anyone’s rights, property, or safety.

In order to provide you with BecciWatson.com.au products you have requested, BecciWatson.com.au may sometimes, if necessary, share your personal and traffic data with BecciWatson.com.au’s group companies, carriers, partner service providers and/or agents. For example the PSTN-VoIP gateway provider, WiFi access services providers, partners or suppliers of BecciWatson.com.au software and/or BecciWatson.com.au products, and/or the third party banking organizations or other providers of payment, email delivery, analytical services, customer support, or hosting services. BecciWatson.com.au will always require these third parties to take appropriate organizational and technical measures to protect your personal information and traffic data and to observe the relevant legislation.

Some BecciWatson.com.au products may be co-branded and offered together with or via a partner company. If you register for or use such products, you consent to both BecciWatson.com.au and the partner company’s use of personal information collected in connection with the co-branded product. BecciWatson.com.au may offer its products in connection with other websites or services or may team with other online services to give you the combined results of both products/services or additional services and benefits. To determine whether you would benefit from the combined offer, if you have provided your consent, BecciWatson.com.au may match your email address, and email addresses of your contacts against email addresses you have provided to the third party website/service provider.

Information that is collected by or sent to BecciWatson.com.au may be stored and processed in Australia or any other country in which BecciWatson.com.au or its affiliates, subsidiaries, or service providers maintain facilities. In this regard, or for purposes of sharing or disclosing data in accordance with this clause 0 BecciWatson.com.au reserves the right to transfer information outside of your country. By using BecciWatson.com.au software, BecciWatson.com.au’s websites or BecciWatson.com.au services you consent to any such transfer of information outside of your country

We will also disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.

BecciWatson.com.au may disclose Personal Information to avoid an imminent threat to a person’s life or to public safety.

Linked websites and third party applications

BecciWatson.com.au websites may contain links that will let you leave BecciWatson.com.au’s website and access another website. Linked websites are not under the control of BecciWatson.com.au and these websites have different privacy policies. The BecciWatson.com.au Privacy Policy applies solely to personal information that is acquired on the websites or through your use of the BecciWatson.com.au software, BecciWatson.com.au services and/or your relationship with BecciWatson.com.au, so BecciWatson.com.au urges you to be careful when you enter any personal information online. BecciWatson.com.au accepts no responsibility or liability for these other websites.

If you use any extras, plug-ins or third party applications together with the BecciWatson.com.au software or use any third party applications or products that incorporate or embed the BecciWatson.com.au software (“Applications”), the provider of such Applications may obtain access to certain personal information about you. BecciWatson.com.au does not and cannot control how the provider of Applications may use any personal information connected in connection with such Applications. Please ensure that you review any privacy policies or other terms applicable to the use of such Application before installation.

How does BecciWatson.com.au protect your personal information?

BecciWatson.com.au will take appropriate organizational and technical measures to protect the personal information and traffic data provided to or collected by it in compliance with the relevant Australian legislation, such as the Privacy Act 1988, as amended. Your personal and traffic data can only be accessed by authorised employees of BecciWatson.com.au or its partners, subsidiaries or service providers who need to have access to this data in order to be able to participate in providing you with the BecciWatson.com.au Services.

BecciWatson.com.au may use automated scanning within Instant Messages and SMS to (a) identify suspected spam and/or (b) identify URLs that have been previously flagged as spam, fraud, or phishing links. In limited instances, BecciWatson.com.au may capture and manually review instant messages or SMS in connection with Spam prevention efforts. BecciWatson.com.au may, in its sole discretion, block or prevent delivery of suspected Spam, and remove suspicious links from messages.

Contacting you

BecciWatson.com.au may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you take part in is used for the purposes of reviewing this feedback and improving the BecciWatson.com.au software, and other BecciWatson.com.au services and websites.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with BecciWatson.com.au, you may not opt out of receiving these communications.

BecciWatson.com.au may contact you to send you messages about faults and service issues. Further, BecciWatson.com.au reserves the right to use email, the BecciWatson.com.au software or SMS to notify you of any eventual claims related to your use of BecciWatson.com.au software, the BecciWatson.com.au websites and/or BecciWatson.com.au products, including without limitation claims of violation of third party rights.

BecciWatson.com.au may send you alerts by email or SMS to notify you when someone has tried to contact you. BecciWatson.com.au may also use email, SMS or the BecciWatson.com.au software to keep you up to date with news about the BecciWatson.com.au software and BecciWatson.com.au services that you have purchased and/or to inform you about other BecciWatson.com.au services or other BecciWatson.com.au related information. You can opt-out of the receipt of alerts and/or promotional (a) emails by clicking the ‘unsubscribe’ link on the bottom of email that you receive; and (b) SMS by following the instructions on the SMS that you receive.

BecciWatson.com.au will never ask you to supply personal information by email.  If there are problems with your billing or Account we will contact you and request you log into the secure BecciWatson.com.au portal.  If you ever receive SPAM email asking you to provide any personal information of any kind outside BecciWatson.com.au or the portal disregard and delete this correspondence as it is not from us.

How can you access or amend your personal information?

You have the right to access and, where relevant, to amend or correct your personal information. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity.

BecciWatson.com.au will use all reasonable endeavours to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes. However, please note that due to the technical nature of the peer to peer network and internet caching, it can sometimes take up to two weeks before your details disappear completely. Your details may still appear in the search directory during this time.

How long is your personal information kept by BecciWatson.com.au?

BecciWatson.com.au will retain your information for as long as is necessary to: (1) fulfill any of the purposes (such as those noted in paragraph or (2) comply with applicable legislation, regulatory requests and relevant orders from any courts or tribunal.

Can this privacy policy be modified?

BecciWatson.com.au will occasionally update this Privacy Policy to reflect changes in our software and/or products and customer feedback. When we post changes to this Privacy Policy at our web site, we will update the “last revised” date at the bottom of the Privacy Policy. If there are material changes to this Privacy Policy or in how we will use your personal information, we will notify existing customers either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. You agree that your continued use of the BecciWatson.com.au software and services after notice shall constitute your acceptance of the Privacy Policy. We encourage you to periodically review this Privacy Policy to be informed of how BecciWatson.com.au is collecting, using, and protecting your information.

How you can contact BecciWatson.com.au

Your first point of contact about privacy is to complete the contact form at the Contact (BecciWatson.com.au/contact) page of our website.

Alternatively, you can write to us at:  Attn: Privacy Officer, BecciWatson.com.au, PO Box R193, Royal Exchange NSW 1225, Australia.

 

Last revised: 16^th October, 2016